Booking and payments

BOOKING GUIDE: SEARCH-SELECT-BOOK-DEPOSIT-CONFIRM

 

We make your online reservation extremely satisfying, comfortable and without apprehension over your security, privacy and concern about online reservations.

Here are some basic guidelines for booking your trip with Vietnam real Travel.

STEP 1: REVIEW our website.

We suggest you thoroughly review our website to discover what we, at Vietnam real travel, can offer you. Included are the length of our tours, hotels, resort information and boat cruises, together with additional services and regional destinations, giving you lots of ideas with which  to plan your desired holiday.  Make notes for yourself, include the things that you really want to see and do, and things you do not. Based on your specific choices we can then design a Tour in Vietnam for your consideration, based on your desires and your estimated budget.

STEP 2:  COMPLETE OUR INQUIRY FORM obligation free!

After considering all of your options for Vietnam, please continue to the inquiry form:

If you are interested in a particular service/ tour we offer on this Vietnam Real Travel website, please click on the “Book” button to complete the inquiry form. Besides the basic information required to build a trip, there is also a room for your personal requests. The more detailed your inquiry the better we can serve you.

Alternatively, if you would like to plan a tour based on your available days of travel, personal  interests, budget, activities etc., please Send us your inquiries via e-mail. This customized request features the most important categories, including hotels, types of tours, destinations, activities and budgets, together with space for you to let us know of any other interests or requirements you may have.

Again, the more details you give us, the better Vietnam Real travel can build up a perfect trip for you.

Otherwise, you can simply click on Contact Us at the top of our website for a brief inquiry.  Vietnam Real Travel will then contact you, discuss in detail your requirements and offer our insightful travel advice to you to build your dream holiday.

For your convenience, you can also drop us a line with your requirements directly to our email: vietnamrealtravel@gmail.com

After we get your email you will receive a prompt reply with our recommendations or requesting further information from you. Please include your phone number in the email together with any alternative contact details you may have, this will enable us to communicate more efficiently with you.

Then pick up the phone and call us at:

Hotline: (Int) 0084 979 710 700 or (VN) 0979 710 700 (Mr. Dat).

If you would like to book your Tour at our office, we recommend you make an appointment with one of our representatives.

Business hours are:

Monday to Friday: 8.00 am to 5.00 pm.

Saturday:  09.30 am to 1.00 pm.

STEP 3: REVIEWING, CUSTOMIZING & CONFIRMING THE BOOKING.

For any inquiry we will contact you within 24 working hours (normally less) with an initial quote. Please review our quote and work with us to make any changes to finalize or customize your Holiday. This process may take a few exchanges of emails or phone calls between us, until you are completely satisfied with the proposed itinerary.  We truly understand that everyone has different tastes and interests, and because of this we work very closely with our clients on every detail no matter how large or small. Be it itinerary, accommodations, sights to visits, activities to be done or your budget, nothing is too much trouble for us to ensure we plan the perfect vacation for you!  We will then ask your permission for Vietnam Real Travel to  reserve all the ground services for your trip. At this stage, we send you an initial confirmation of service, and a request that you pay Vietnam Real Travel the deposit for the tour.

METHODS OF PAYMENTSDeposits & Payment Policy

Deposit of $100 (USD) per person is required upon confirmation of booking tour. You have peace of mind until 2 months before departure dates. At that point, we would require full prepayment only 60 days before departure for all services by money transfer or credit card payment with all bank transfer charges/ fees to be paid by the client.
Wire Transfer
For large payments we recommend Bank Transfers as the most secure transactions with the lowest fees.
Please note; Vietnam Real Travel does not cover any transaction fees applied by your bank.  Sender must cover all International bank transmission charges. It may include the correspondent bank’s fees as well.All Bank Transfers should be made to our bank account as below:
Important Notes for those who make the payment through wire transfer:
After transfer please make a copy of the transaction receipt issued by the bank, write your booking number with Vietnam Real Travel, scan and e-mail it to vietnamrealtravel@gmail.com. Once we have received your payment, which can take up to 3 business days, we will begin securing your bookings.
The bank account name:
The bank name: JOINT STOCK COMMERCIAL BANK FOR FOREIGN TRADE OF VIETNAM (VIETCOMBANK)
The bank branch: Nha Trang Branch
The account Number: 0061001044770
Bank Swift Code: BFTVVNVX006
The bank address: Vietnam

All the tour packages on this website operate on a pre-payment basis. Payment can be made either using a major credit card at 3% credit card fee (Visa, Master card only) or 4% for American Express Credit Card. We accept payment by credit card online or offline at your convenience.
After receiving your payment, we will issue you the hotel voucher and/or final confirmation itinerary, which can be sent to you by fax or e-mail.

Western Union
Western Union (http://www.westernunion.com) is the fastest way to transfer your payments. You can transfer money at both a Western Union Agent close to your home or pay by credit card online (Western Union accept Visa, Master cards and other kinds of credit cards issued by banks in your home country). Please be advised that Vietnam Real Travel does NOT  cover any transaction fees required by Western Union, these must be paid by you.
Please send your payment to Vietnam Real travel with information as below:

>  First name: Phan
>  Last name: Quoc Dat
>  Address: Vietnam Real Travel Co., Ltd. 16/23 Yersin, Nha Trang, Khanh Hoa, Vietnam
>  ID number: 225042632
>  Phone number: (Int) 0084 979 710 700 or (VN) 0979 710 700

After the transaction, please send us the following information:
>  Money Transfer Control Number (MTCN)
>  Secret code (if applicable).
> Name of sender. If paying with credit card please give name as shown on card.

Cash payments:
Cash payments can be made for the final amount directly to Vietnam Real Travel via our company Tour Guide or accounts staff upon arrival, thereby avoiding additional fees. Please contact us for details on when final payments in CASH are accepted.

Visa or Master Card secure online CREDIT CARD payment via Paypal:

Paypal is a leading online payment company in Vietnam. Major credit cards such as Visa, MasterCard, American Express, and JCB Card are accepted. You will be charged a 3% transaction fee, on the total amount paid, when using this service.

Vietnam Real Travel securely connects with Paypal Payment Gateway to accept Online Card Payments. All of your card information is processed through SSL protocol with international card security standards. Your card information will not be stored at our system (Merchant).

After you have received our Invoice Payment link, please check all information therein. If all the information is correct, please read the Terms and Conditions and click, I agree with Terms and Conditions, then click Submit. You will then be directed to PAYpal Payment Gateway to pay us online with Visa, MasterCard, American Express, and JCB Card with following steps:
Fill in your Card information:

The URL (Uniform Resource Locator) will begin with https://paypal.com/vn
To make the payment fill in the information requested, then click “pay”.

Our Paypal account: vietnamrealtravel@gmail.com

If you have input the correct card information but do not receive a transaction result from the payment gateway, or from us, please DO NOT try to make another payment. In this circumstance please contact us for the transaction result or order confirmation.

Please note: If either Paypal or Vietnam Real Travel has reason to believe that the payment you made was fraudulent, we reserve the right to hold your bookings and request another method of payment.

If you wish to speak to us, please call our Reservation Center at (Int) 0084 979710700 or (VN) 0979710700 and live chat during our business office hours.
Hotlines 24 hours/7 days Customer Support (Int) 0084 979 710 700 or (VN) 0979 710 700 Mr. Dat

BOOK A TOUR
VIETNAM REAL TRAVEL
PAYMENT AUTHORISATION FORM
YES! I WANT TO BOOK A TOUR!

I HEREBY AUTHORISE CREDIT CARD PAYMENT/ENCLOSE MY CHEQUE FOR:
Name of tour : ………………………………………………………………………………………………………..
Date of tour: …………………………………………………………………………………………………………..
I authorise: (Please tick one)
10% non-refundable deposit ……………………….. Full payment: ………………………………
Name of Client: ………………………………………………………………………………………………………
Address: ………………………………………………………………………………………………………………….
…………………………………………………………………………………………………………………………………
Phone number: ……………………………………….. Mobile: ………………………………………………
e-mail: …………………………………………………………………………………………………………………….
Form of payment: (Please tick one):
Credit Card: (please note that credit card transactions incur a 3% charge to cover bank fees and 4% for the American Express).
Visa …………………… MasterCard ……………………. Others…………………………………………….
Card No: …………………………………………………………. Expiry date: ……………………………….
Name appearing on card: ………………………………………………………………………………………
Amount to be deducted: $ …………………………………………………………………………………….
Signature: …………………………………………………………Date: …………………………………………
Cheques to be made payable to VIETNAM REAL TRAVEL CO., LTD
Please post this form to us at 16/23 Yersin Street, Nha Trang City, Khanh Hoa Province, Vietnam Country.
Or scan & e-mail it to info@vietnamrealtravel.com
We will then send you a receipt and other information.
THANK YOU!