VIETNAM REAL TRAVEL TERMS & CONDITIONS
General Responsibilities & Duty of Care
1. Vietnam Real Travel (VRT) will use its best endeavours and make every effort to operate all tour programs as advertised.
2. I/we understand that VRT and/or its agents operate in remote areas. VRT reserves the right to amend, vary, re-route or cancel an adventure itinerary where, in its best judgement, road, climatic, or other circumstances deem it to be necessary.
3. Travelling in the developing country like Vietnam, VRT cannot guarantee exact arrival and departure times due to the poor infrastructure conditions and the changeable schedules of train, bus, airplane.
4. VRT reserves the right to employ guides & leaders other than those advertised should the need arise.
5. No pets are permitted on any VRT tour programs.
6. I/we agree to observe the safety and other instructions of the authorised tour leader/guide/for the duration of the tour program.
7. I/we understand and accept that VRT, its employees, subsidiaries and agents, is not itself a carrier or hotelier, does not make flight bookings, nor does it own aircraft or hotels. VRT takes every care in the selection of carriers, hotels, coach operators, driver/guides, travel agents and the suppliers of hire vehicles and other travel services used in adventure tours (all of which are hereafter referred to as “the other suppliers”).
8. I/we understand and accept that all bookings made with VRT are subject to the terms and conditions and limitations and liability imposed by the other suppliers, some of whom limit or exclude liability in respect to death, personal injury or delay.
9. I/we understand and accept that VRT is not in anyway liable for the acts, omissions or default whether negligent or otherwise, of the other suppliers.
10. While every care and precaution is taken, I/we understand that VRT is not liable for the sickness or injury of any participant.
11. I/we confirm that we do not have any pre-existing medical condition or disability which will impact on or prevent me/us from participating in or completing this tour program.
12. Where a tour program is carried out in an area without proper medical services, VRT andits servants and agents are expressly authorised by me/us and each participant for whom we are responsible to take such action as is necessary for the provision of medical services. This shall include, but not be limited to, the arrangement of any medical evacuation service by air/road, the attendance of any doctor/nurse, and any necessary hospital service.
13. I/we understand that all associated costs of the provision of medical services as specified in Clause 12 are to be borne by me/us.
14. VRT strongly recommends that you take out a comprehensive travel insurance policy including medical evacuation coverage, cancellation & theft of personal property in order for you to be indemnified against any losses for which you would otherwise be liable under this agreement.
Booking & Cancellation Policy.
15. To make a booking, client/agent must provide Vietnam Real Travel (VRT) with written, faxed or e-mailed instructions along with a 50% deposit payable to Vietnam Real Travel by bank transfer, credit card (Visa or Master Card). Anbooking is accepted on the issue of written confirmation by VRT.
16. On trips of seven days or more, deposit must be received by VRT a minimum of 90 days prior to departure. On weekend trips, receipt of deposit is at the discretion of VRT. On extended safaris, the final balance of the specified amount payable for the adventure is due 60days prior to departure (90 days for some overseas tours). If a booking is made within 30 days prior to departure, then payment in full must accompany the booking.
17. In the case of any cancellation prior to commencement by VRT, VRT will offer a full refund of moniespaid less expenses, or try to include you on a subsequent adventure.
18. Should it be necessary for you to cancel your tour session, you must notify VRT immediately in writing. The notification will take effect the day it is received by
VRT. On trips of 7 days or longer, monies will be refunded less incurred administration costs as set out in the schedule below.
Number of days before departure: (this may vary on overseas tours):
More than 60 days Loss of deposit
59-41 days 40% of package price
40 – 31 days 60% of package price
30 days or less No refund
19. At VRT’s discretion, if your place can be filled by another full-paying client prior to the trip departure date, VRT will refund your money in full, minus the deposit and incurred administration costs. We recommend you take out travel insurance to cover this possibility.
20. The non-issuance of an invoice or the non-payment and/or non-receipt of an invoice will not exemptparticipants from the cancellation penalties contained herein. Legal Considerations
21. These terms and conditions are incapable of alteration or waiver by a servant, agent or representative of VRT or by any other supplier.
22. I give my permission for VRT to use any digital, film or video photographs they may take of me, my family or in their advertising, or web site. NB. If you do not wish your images to be used, please cross out and initial this paragraph.
23. I/we give permission to VRT to provide our names, addresses & phone numbers to other participants on this tour, however, VRT will not disclose my/our personal details to any other party without prior permission.
24. Notwithstanding anything contained in this Agreement to the contrary, VRT shall not be liable for any loss, injury, delay, damage or other casualty suffered or incurred by you due to storms, fires, earthquakes, explosions, embargoes, Government directives, or any other law or regulation, litigation or labour dispute, act of God, war, terrorism, or any other cause which is beyond our reasonable control. 25. This Agreement is and shall be governed by and construed in accordance with the law of Vietnam.
26. Any legal conflict which may arise under this Agreement shall be resolved in the legal jurisdiction of Vietnam.
I/we understand and agree to the Terms & Conditions set out on both pages of this agreement.
(Please sign both copies and retain one for your files.)
NAME(S)(Pleaseprint):……………………………………………………………………………………………………. …………………………………………………………………………………………………………………………………………… Signed:……………………………………………………………………………………………… ……………………………………………………………………..(Date)…………………………. ………………………………………………………………….(Date)………………………